Our Commitment to Your Privacy
VersaClean Solutions Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. What Information We Collect
We may collect personal information including, but not limited to:
Full name
Email address
Phone number
Residential or business address
Details about your cleaning requirements
Information submitted through our contact, quote, or booking forms
Any other information you voluntarily provide to us
We do not collect sensitive information unless it is required and provided with your consent.
2. How We Collect Your Information
We collect personal information when you:
Submit a contact or quote form on our website
Request a booking or enquiry
Communicate with us via phone, email, or online messaging
Interact with our website (including cookies and analytics tools)
3. Why We Collect Your Information
We collect and use your personal information to:
Provide cleaning quotes and services
Communicate with you about enquiries or bookings
Manage appointments and customer records
Improve our services and website experience
Comply with legal and regulatory requirements
We only collect information that is reasonably necessary for our business operations.
4. Disclosure of Personal Information
We may disclose your personal information to:
Our cleaners or contractors for service delivery
Service providers such as booking software, payment processors, or IT support
Government or regulatory bodies if required by law
We do not sell, rent, or trade your personal information to third parties.
5. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information may be stored electronically or in hard copy form and is only accessible to authorised personnel.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Accessing and Correcting Your Information
You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate or out of date.
To do so, please contact us using the details below. We will respond within a reasonable timeframe.
7. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools to improve user experience and understand website traffic.
Cookies do not identify you personally. You can disable cookies in your browser settings if you prefer.
8. Complaints and Privacy Concerns
If you have a concern or complaint about how we handle your personal information, please contact us first. We take privacy complaints seriously and aim to resolve them promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
VersaClean Solutions Pty Ltd 
Email: info@versacleansolutions.com.au
Phone: +61 2 7248 6134
Website: https://versacleansolutions.com.au
